02 / Evidence and acceptance
Proof needs provenance. Acceptance needs a state.
Purchase orders, timesheets, attendance records, job cards, reports, milestones and sign-off only help when their source, relationship and current state remain clear.
Evidence provenance
Keep each proof attached to the outcome it supports.
A file name is not enough. The record needs the evidence type, source, relevant work, current state and any decision that changed it.
- Type
- Signed delivery note
- Source
- Customer representative
- Supports
- Completed field service
- State
- Received · relationship pending
Acceptance states
Waiting, accepted and rejected are different truths.
A waiting decision must not be promoted to acceptance. A rejection must preserve its reason and next owner. A correction must rejoin the same record with its history intact.
Waiting
The response authority is known; a decision is outstanding.
Owner: Account owner
Rejected
The reason and missing fact remain attached.
Owner: Commercial operations
Corrected
A new verified item joins the existing history.
Owner: Commercial operations
Accepted
The accountable authority and supporting source are explicit.
Owner: Account owner